Effective Date: 23/08/2023
Thank you for shopping at Ballucci! We are delighted to provide you with an enjoyable shopping experience for all your fashion needs. Please read our Shipping Policy carefully to understand how we handle shipping and delivery of your orders.
1. Shipping Locations:
We offer shipping services to customers across India. Regardless of your location within the country, you can enjoy the convenience of shopping with us.
2. Shipping Partners:
We have partnered with Ship Rocket, a trusted and reliable shipping service, to ensure that your orders are delivered promptly and securely to your doorstep.
3. Shipping Charges:
For all orders with a total cart value of 1000 INR or more, we provide FREE shipping. However, for orders below this amount, standard shipping charges will apply, which will be displayed during the checkout process.
4. Order Processing Time:
Once you place an order on our website, we will process it within  business days. Our team will meticulously prepare and pack your items to ensure they reach you in pristine condition.
5. Estimated Delivery Time:
The estimated delivery time for your order depends on your location and the shipping option you choose during checkout. While we aim to deliver your package as swiftly as possible, please note that actual delivery times may vary due to unforeseen circumstances beyond our control, such as natural disasters, strikes, or other disruptions in shipping services.
6. Order Tracking:
We understand the excitement of waiting for your package to arrive. As soon as your order is dispatched for shipping, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its location and estimated delivery date.
7. Shipping Updates and Notifications:
Throughout the shipping process, we will keep you informed via email and SMS regarding the status of your order. You will receive notifications when your order is confirmed, processed, dispatched, and out for delivery.
8. Non-Delivery or Delayed Delivery:
In the unlikely event of non-delivery or delayed delivery, please reach out to our customer support team at [[email protected]]. We will investigate the issue promptly and work diligently to resolve it to your satisfaction.
9. Order Modifications:
If you need to make changes to your shipping address or other order details after placing the order, kindly contact our support team within 24 hours of placing your order. We will do our best to accommodate your request if the order has not already been shipped.
10. Damaged or Defective Items:
If you receive an item that is damaged or defective, please inform us immediately with photographic evidence. We will arrange for a replacement or refund, depending on your preference and product availability.
11. Returns and Exchanges:
For information on returns and exchanges, please refer to our Returns Policy available on our website.
12. Contact Information:
If you have any further questions or require assistance regarding our Shipping Policy, please don’t hesitate to contact us:
Email: [[email protected]]
Phone: [+91 82 561 43 34]
By shopping at Ballucci, you agree to abide by the terms and conditions outlined in this Shipping Policy. This policy may be subject to change, so we recommend reviewing it periodically for any updates.
Happy shopping, and thank you for choosing Ballucci!